What This Policy Covers
KlickFlow Pty Ltd ("KlickFlow", "we", "us", "our") operates klickflow.io. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over it.
By using our website or engaging our services, you agree to the practices described here. If you have questions, contact us.
Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you visit our site.
Information You Provide
- Name, email address, and company details submitted through contact or assessment forms
- Information shared during consultations, discovery calls, or project engagements
- Communications you send to us directly via email or other channels
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited, time on site, and referring URLs
- IP address and general geographic location
- Cookie and tracking data (see our Cookie section below)
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and deliver the services you have requested
- Send relevant updates, resources, or communications where you have opted in
- Improve the performance and content of our website
- Meet our legal and contractual obligations
- Protect against fraud and misuse of our services
We do not sell your personal information to third parties. We do not use your data for automated profiling that produces legal or similarly significant effects.
Sharing Your Information
We share personal information only where necessary and with appropriate safeguards in place. This includes:
- Service providers who assist us in operating our website and delivering services (for example, CRM platforms, email delivery tools, and analytics providers)
- Professional advisers such as legal, accounting, or insurance professionals, where required
- Regulatory authorities where we are required by law to disclose information
All third-party service providers are bound by confidentiality obligations and are only permitted to process your data on our instructions.
Bot Protection
Our forms are protected by Cloudflare Turnstile, which distinguishes real visitors from automated traffic so that we are not required to show you a puzzle or a CAPTCHA.
On the newsletter signup, Turnstile runs invisibly: there is nothing to click, and in most cases you will not know it ran. On our enquiry and download forms it may occasionally ask you to tick a box.
To perform this check, Cloudflare processes technical signals from your browser, including your IP address, and may set a cookie on your device. Cloudflare does not use this information to build an advertising profile of you, and Turnstile does not read what you type into the form. Cloudflare's handling of this data is described in the Cloudflare Turnstile Privacy Addendum and the Cloudflare Privacy Policy.
Cookies
Our website uses cookies to understand how visitors use the site and to improve their experience. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: required for the site to function correctly, including the bot protection described above
- Analytics cookies: help us understand traffic patterns and site performance (for example, Google Analytics)
- Marketing cookies: used to track engagement and measure the effectiveness of campaigns, where you have consented
You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality on the site.
Data Retention
We retain personal information for as long as necessary to deliver our services, meet legal obligations, and resolve disputes. When data is no longer required, we securely delete or anonymise it.
Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
Your Rights
Depending on your location, you may have rights including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data, subject to our legal obligations
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us. We will respond within a reasonable timeframe.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us.