Simpler workflows. Faster resolutions. Clear ownership
Better ITSM That Works at Scale
We help IT leaders simplify service operations, improve ownership, and deliver predictable outcomes with Freshservice.
Premium Freshworks Partner — trusted by 75,000+ businesses worldwide
Incidents
Ownership
Visibility
SLAs
We understand IT operations as a system, not just tickets
We design IT service operations where incidents, ownership, visibility, and SLAs work together, so teams can focus on delivering reliable support.
- Clear ownership from request submission to resolution
- Faster incident handling with fewer handoffs
- Real time visibility into workload and performance
- SLAs teams can consistently meet
Real ITSM Results
How Australian Teams Run ITSM Better
Measurable ITIL-Aligned IT Service With Freshservice
Achieved 97% SLA adherence, 88% first call resolution, and 91% satisfaction.
Freshservice Rolled Out in Less Than a Week
Integrated asset, change, and problem management with better visibility and workload control.
Self-Service Automation Across Eight Business Departments
91.27% first-touch resolution and 34-hour average resolution time with Freshservice.
Right-Sized ITSM for 5,500 Employees at Scale
Reduced ITSM costs by 60% and improved resolution time and employee satisfaction by 25%.
Replaced ServiceNow and Went Live in One Day
Onboarded 1,200 users in a day, with IT team training under one hour.
ITSM Reality Check
Why ITSM Breaks as Teams Grow
70%
Incidents Dominate IT Work
60%
Processes Exist, Adoption Doesn’t
1 in 2
Asset Data Is Incomplete or Outdated
65%
SLAs Are Managed Too Late
See Where Your ITSM Can Improve
A 20-minute session to identify risks, priorities, and next steps.
With Better ITSM
What Changes When ITSM Works at Scale
- Incidents Resolve Faster With Clear Ownership
- SLAs Stay Predictable as Volume Grows
- Requests Flow Across Teams Without Bottlenecks
- Visibility Improves Across Services and Assets
- Escalations Reduce Through Structured Workflows
- IT Teams Shift From Reactive to Proactive
How We Work
A Practical Path to Better ITSM
Discover
We assess your current ITSM setup, identify friction points, and prioritise improvements with measurable impact.
Design
We assess your current ITSM setup, identify friction points, and prioritise improvements with measurable impact.
Deliver
We implement, configure, and optimise Freshservice to ensure adoption, visibility, and measurable improvements.
Answers to Move Forward
ITSM Questions, Answered
KlickFlow helps organizations address common ITSM challenges such as high incident volumes, slow resolution times, inconsistent processes, poor visibility, and growing service demand.
We focus on creating structured, scalable service operations that improve efficiency while maintaining service quality.
Yes. KlickFlow designs ITSM solutions aligned with ITIL best practices, tailored to your organization’s maturity and business needs.
We ensure processes like incident, problem, change, request, and asset management are practical, measurable, and easy for teams to adopt.
We help organizations get the most out of Freshservice by configuring it to support real-world IT operations.
This includes workflow design, automation, asset and CMDB optimization, integrations, and reporting, so your ITSM platform supports your teams instead of slowing them down.
Absolutely. We take an incremental and low-risk approach to ITSM improvements.
Changes are implemented in phases, with minimal disruption, ensuring your teams continue to operate smoothly while improvements are rolled out.
Automation and AI are used to reduce manual work, improve consistency, and speed up resolution.
We apply intelligent automation where it makes sense, such as ticket triage, routing, approvals, and knowledge suggestions, while keeping humans in control of critical decisions.
We focus on metrics that matter to IT leaders, including resolution times, SLA compliance, backlog reduction, service availability, and user satisfaction.
Our goal is to create visibility and continuous improvement, not just implement a tool.
It starts with a conversation.
We assess your current ITSM setup, understand your challenges and goals, and identify where Freshservice and automation can deliver the most impact.
Talk to an ITSM expert and explore how KlickFlow can help modernize your service operations.
See Where Your ITSM Can Improve
A 20-minute session to identify risks, priorities, and next steps.