Agentic AI for Service Automation
Design, Deploy, and Scale Agentic AI for ITSM and CX
We help organisations build agentic AI systems that automate ITSM and CX workflows, reduce manual effort, and improve service outcomes — powered by Freshworks and Freddy AI.
Premium Freshworks Partner — trusted by 75,000+ businesses worldwide
Context
Decisioning
Automation
Intelligence
We Design Agentic AI as a System, Not Just Automation
We design agentic AI systems where context, decision-making, automation, and learning work together to improve ITSM and CX outcomes at scale.
- AI agents that understand intent, urgency, and context across ITSM and CX
- Decision logic that routes, resolves, or escalates without manual intervention
- Automated actions across tickets, workflows, and integrated systems
- Real-time visibility into outcomes, performance, and AI-driven improvements
KlickFlow defines how agentic AI behaves, decides, and escalates—so automation works reliably in real environments.
Real Outcomes, Real Teams
What’s Possible When Service Teams Modernize With Freshworks
Replaced ServiceNow and Went Live in One Day
Onboarded 1,200 users in a day, with IT team training under one hour.
Right-Sized ITSM for 5,500 Employees at Scale
Reduced ITSM costs by 60% and improved resolution time and employee satisfaction by 25%.
Self-Service and Analytics Reduce Customer Support Demand
Deflected 30% of routine support queries using self-service and reporting with Freshdesk.
Freshservice Rolled Out in Less Than a Week
Integrated asset, change, and problem management with better visibility and workload control.
Faster Customer Engagement Through Unified Support and CRM
Rapid user adoption, richer engagement insights, and faster first contact with Freshdesk workflows.
Why Agentic AI Matters
Why Automation Breaks Without Intelligence
45–60%
Manual Work Limits Automation Impact
1 in 3
Rules Break as Complexity Grows
70%
Decisions Still Depend on Humans
65%
Lack of Intelligence Reduces Visibility
See Where Agentic AI Can Remove Manual Work
A 20-minute session to identify where agentic AI can replace rules, scripts, and manual decisions.
With Agentic AI
What Changes When Intelligence Drives Automation
- Requests Resolve Without Human Intervention
- Decisions Become Consistent Across Service Operations
- Workflows Adapt as Volume and Complexity Grow
- Real-Time Visibility Across ITSM and CX
- Escalations Triggered Only When Needed
- Automation Improves Without Constant Rule Changes
How We Work
A Practical Path to Better CX
Discover
We assess your current CX setup, channels, metrics, and friction points impacting customers and agents.
Design
We design CX workflows, automation, and ownership models aligned to your customers, teams, and growth plans.
Deliver
We implement, optimise, and enable your CX platform to drive adoption, consistency, and measurable experience improvements.
Answers to Move Forward
CX Questions, Answered
Agentic AI refers to AI systems that can take action across workflows, not just respond to requests.
In ITSM and CX, this means AI that can triage tickets, route requests, trigger automations, and assist agents while operating within defined rules and governance.
Traditional automation follows predefined rules, and chatbots mainly handle scripted conversations.
Agentic AI can make contextual decisions, collaborate across systems, and adapt based on data, while still respecting approval flows and human oversight.
KlickFlow integrates Agentic AI into Freshservice, Freshdesk, and the Freshworks ecosystem to improve service efficiency and experience.
We apply AI to areas such as intelligent triage, ticket categorization, resolution assistance, knowledge recommendations, and operational insights.
Yes. KlickFlow designs Agentic AI solutions with governance, transparency, and control built in.
AI operates within defined boundaries, escalation paths, and approval mechanisms, ensuring reliability, compliance, and accountability.
No. Agentic AI is designed to support people, not replace them.
It handles repetitive and high-volume tasks, allowing agents and IT teams to focus on complex issues, decision-making, and higher-value work.
Many organizations begin seeing value within weeks, depending on scope and readiness.
Early benefits often include faster response times, reduced manual effort, improved consistency, and better visibility across service operations.
Getting started begins with a conversation.
We assess your ITSM and CX environment, identify where Agentic AI can deliver immediate and long-term value, and define a responsible adoption roadmap.
Talk to an AI expert and explore how Agentic AI can enhance your service operations.
See Where Agentic AI Can Improve Your Operations
A 20-minute session to identify risks, priorities, and next steps.