Get Your ITSM & CX Running Smoothly This Quarter
Better ITSM & Customer Service with Agentic AI
We help IT and CX leaders eliminate fragmented tools, automate workflows, and improve service operations using Agentic AI and Freshworks.
Premium Freshworks Partner — trusted by 75,000+ businesses worldwide
What We Do
How We Help IT and CX Teams Operate Smarter
IT Service Management (ITSM)
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IT Service Management (ITSM)
We redesign ITSM on Freshservice so incidents, requests and changes actually move.
- Clear queues and ownership
- SLAs that teams can hit
- Simple visibility for IT leaders
Customer Service Operations (CX)
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Customer Service Operations (CX)
We centralize customer support on Freshdesk so customers get consistent help everywhere.
- One inbox for every channel
- Consistent answers for every customer
- Service metrics in one place
Agentic AI & Automation
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Agentic AI & Automation
We add agentic AI across ITSM and customer service to handle repetitive work.
- Automate repetitive ticket requests
- AI triage and smart routing
- Agent assist with suggested actions
Real Outcomes, Real Teams
What’s Possible When Service Teams Modernize With Freshworks
Replaced ServiceNow and Went Live in One Day
Onboarded 1,200 users in a day, with IT team training under one hour.
Right-Sized ITSM for 5,500 Employees at Scale
Reduced ITSM costs by 60% and improved resolution time and employee satisfaction by 25%.
Self-Service and Analytics Reduce Customer Support Demand
Deflected 30% of routine support queries using self-service and reporting with Freshdesk.
Freshservice Rolled Out in Less Than a Week
Integrated asset, change, and problem management with better visibility and workload control.
Faster Customer Engagement Through Unified Support and CRM
Rapid user adoption, richer engagement insights, and faster first contact with Freshdesk workflows.
Why Teams Struggle
Where IT & Support Teams Get Stuck Today
55%
Ticket Demand Outpaces Team Capacity
40–60%
Manual Work Slows Service Delivery
1 in 3
Unclear Ownership Delays Resolution
70%
Limited Visibility Risks SLAs
See Where Your ITSM and CX Teams Get Stuck
No pressure — just a quick 20-minute insight session.
How We Work
Our 3‑Step ITSM & Customer Service Improvement Process
Discover
We uncover how your teams work today, what slows them down, and which outcomes matter most.
Design
We design a modernised service operation on Freshservice and Freshdesk with the right workflows and automations.
Deliver
We implement the new workflows, train your teams, and continue improving your ITSM and customer service as your needs evolve.
Answers to Move Forward
Your Questions, Answered
KlickFlow works with mid-market and enterprise organizations that want to improve IT Service Management (ITSM) and Customer Experience (CX) using the Freshworks platform.
We are a strong fit for IT and CX leaders who are dealing with growing service demand, operational inefficiencies, or under-utilized tools and want scalable, future-ready solutions.
KlickFlow combines deep ITSM and CX expertise with hands-on Freshworks specialization and Agentic AI capabilities.
Unlike traditional system integrators, we focus on outcomes, not just implementations. Our approach is practical, business-driven, and designed to deliver measurable improvements in service quality, efficiency, and experience.
Yes. Freshworks is at the core of our delivery model.
We help organizations design, implement, and optimize solutions using Freshservice, Freshdesk, and the broader Freshworks ecosystem, ensuring your platform is aligned with real operational and CX goals, not just configured and left behind.
We start by understanding your service challenges, business objectives, and current maturity. From there, we redesign workflows, optimize Freshworks configurations, and apply intelligent automation to reduce manual effort and improve service delivery.
The result is faster resolution times, improved customer and employee experiences, and better visibility across service operations.
Absolutely. KlickFlow works with your current processes, tools, and organizational structure.
We take an incremental approach, enhancing what works, fixing what does not, and introducing automation and best practices without disrupting day-to-day operations.
Many organizations start seeing tangible improvements, such as reduced ticket backlogs, faster response times, and improved agent productivity, within a few weeks, depending on scope and complexity.
We focus on quick wins first, while building a foundation for long-term scalability and continuous improvement.
Getting started is simple. It begins with a conversation.
We will understand your ITSM and CX challenges, review your Freshworks setup, and identify where improvements and automation can deliver the most value.
Talk to an expert and explore how KlickFlow can help transform your service operations.
See Where Your ITSM and CX Teams Get Stuck
No pressure — just a quick 20-minute insight session.